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Lead Specialist - Telecom

Job ID 31486 Location Worcester, Massachusetts; Brockton, Massachusetts; Town of North Andover, Massachusetts Organization Electric Maintenance and Construction Department NE Electric PTO and Substation Ops

About us

National Grid is hiring a Lead Telecom Specialist.  This role can be based in Worcester, Brockton, or North Andover, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

Job Purpose

  • This position provides deep and wide technical expertise to the Telecom Operations team based on their hands on experience within the telecom technologies. This individual is clearly seen by peers and clients as the subject matter expert in this area.
  • Apply the principles of system engineering at the conception, design and operation phases of project-grade construction, and any projects or groups of construction as the need arises
  • Work closely with engineers, system architects, other infrastructure consultants, and support staff to solve business problems that directly impact the products and services provided by Telecom Operations. 
  • Work in one of National Grid's field locations to support projects in MA, RI and/or NH.

Key Accountabilities

  • Knowledge of all infrastructure technologies, with hands-on experience in telecommunications technology area
  • Understanding of rules and regulations that govern the use of technology, such as NERC CIP, OP-18, NPCC, FAA and FCC licensing as well as internal policies
  • Ability to define and articulate the “big picture” long-term vision for the infrastructure, and develop short term plans to help achieve it
  • Ability to assist in the design/engineering of telecommunication solutions to maximize reliability and dependability while minimizing operational cost
  • Ability to prepare punch lists, as builts and work closeout documentation
  • Ability to influence technical teams and to assist as needed to provide one-lines, prints, configurations, specifications, material requirements, sourcing/selection of vendors and to process this information in work management, procurement and accounting systems
  • Ability to work to both internal and external budget and schedule constraints
  • Ability to provide timely and accurate reporting on project status, barriers and timelines
  • Ability to understand how the business OT and IT groups use telecommunication technologies today, assist with current business needs, and the architectural direction for the future
  • Be a technical subject matter expert for Telecom Operations in the Telecom Group Strategy reviews
  • Partner with Telecom Engineering and other groups to revise or adjust standards as appropriate
  • Ability to work off-hours and on-call and travel for projects assigned and/or system emergencies

Supervisory/Interpersonal- Experience Required

  • Actively builds and maintains a network of relationships, outside of normal business contacts.
  • Effectively lead committees and/or teams.


  • Bachelor’s Degree in Engineering or Electronic Technology from an ABET accredited engineering school, or an Associate’s Degree in Engineering or Electronic Technology and a minimum ten (10) years of equivalent technical experience
  • If hired as an Associate or Senior – some combination of a Bachelor’s Degree in Engineering or Electronic Technology from an ABET accredited engineering school, or an Associate’s Degree in Engineering or Electronic Technology; and five or more years of equivalent technical experience
  • Knowledge of technologies to include digital microwave, fiber optics, data communications equipment, ancillary systems, communications systems, wireless systems, telecommunication management tools, metering and related systems.
  • Ability to develop technical/financial business case (e.g., sanction document) with moderate oversight and direction
  • Ability to effectively lead committees and teams, mentor and train personnel, and make presentations
  • Ability to deliver technology solutions in accordance with regulatory standards and methodologies
  • Comprehensive technical leadership skills recognizable by others

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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