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Customer Meter Services Electric Senior Instructor

Worcester, Massachusetts

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Overview

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

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Success Profile

What makes you successful at National Grid?
Check out the top traits we’re looking for and see if you have the right mix.

  • Leadership 10
  • Customer Focused 9
  • Responsible 9
  • Positive 8
  • Results Driven 7
  • Communicator 6
  • Socially Conscious 5
Traits are on a scale of 0 to 10

Addtional Traits

  • Analytical
  • Collborative
  • Enthusiastic
  • Focused
  • Thoughtful
  • Team player

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Benefits

  • Health

  • Wellbeing

  • Financial Security

  • Work Life
    Balance

  • Personal Care

  • Career
    Advancement

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Quotes

Natalie Terhaar

“ As Community Coordinator, I am lucky enough to work with so many deserving organizations that assist so many people in need. I am able to support these agencies with grants that will help them thrive and continue to do the amazing work that they do for our community. Being a full-time working mother, National Grid is extremely family oriented and truly cares about their employee’s best interest. ”

Natalie Terhaar Coordinator, Community & Cust Mgmt

“ It's easy to represent National Grid because of its values … safety, ethics, community involvement. I see how my work makes a difference. There's a clear line of sight to the company’s goals. ”

Katie Information Systems
Kelsey Kennedy

“ Our company’s strongest asset is its people, I love coming to work every day and being able interact with all our business groups and connect with different people on a daily basis. National Grid has a very customer-focused culture. At National Grid we all work together and help each other out as it will ultimately make us better for our customers. ”

Kelsey Kennedy Associate Coordinator for Pipeline Programs
Martin Sobers

“ The most rewarding part about my role is being able to help others improve their craft daily. I also enjoy being able to help our customers. Being a face in the field that they can connect to, helping them understand what is happening and why, and keeping them safe. National Grid's culture is one of diversity, supportive of its employees, and focused on customer satisfaction. ”

Martin Sobers Lead Supervisor Operations, Field Ops
Cedric Williams

“ The most rewarding aspect of my career is the opportunity to shape the future of how we deliver major capital projects for our customers. Our culture has a strong focus on meeting customer expectations, employee and public safety, and operational efficiency. ”

Cedric Williams VP Complex Capital Delivery Program, Complex Capital Del Project Team

We support developing the skills and capabilities of young people in the science, technology, engineering and mathematics (STEM) subjects. It supports our future talent recruitment and our desire to see young people gain meaningful employment.

Learn more about our Student Programs

Responsibilities

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To deliver high quality learning experiences that meet clients' technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions.

Key Accountabilities

  • Deliver technical training programs to clients through a blended learning approach, such as hands on activities to stimulate real tasks, ensuring that National Grid is effectively providing training in line with external requirements, operational priorities, and best practice.
  • Support the design and development of cohesive and innovative curriculum and training programs to meet client learning requests.
  • Liaise with the Business, acting as a technical training advisor for various departments throughout the company to resolve any queries or issues.
  • Represent technical training as the subject matter expert on various committees to ensure that technical training is represented and understood in the business.
  • Conduct assessments of training needs associated with the introduction of new equipment, procedures and technology to ensure that National Grid incorporates best practice into learning methods and programs.
  • Participate as a subject matter expert during the modification and creation of new technical training programs by the design and development areas of learning and Development.
  • Keep up to date on training developments to ensure that innovation and latest learning requirements and ideas are incorporated into National Grids technical training programs.
  • Define, create and deliver training programs such as preparing lesson plans and developing instructor materials and assessments to meet the learning and development needs of the business.

Qualifications
  • A minimum of 5-7 years of Customer Meter services in Electric operations experience required
  • Must have excellent knowledge of Electric meters, complex metering such as transformer rated metering, primary metering, self-contained, meter performance testing, second checks on transformer rated metering, etc.
  • Must have knowledge of basic electricity, circuit diagrams, phasor diagrams, and voltage testing at sockets.
  • Knowledge of generation metering preferred.
  • Electric operations supervisory experience preferred.
  • Experience managing a Union Workforce preferred but not required.
  • Knowledge of Electric emergency operations (Wires down) preferred
  • Knowledge of CMS Work Management system NWORK preferred
  • Must be able to work in emergency assignments when required by company.
More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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Awards

  • 2016 World's Most Ethical Companies www.ethisphere.com
  • 2017 World's Most Ethical Companies www.ethisphere.com
  • 2018 World's Most Ethical Companies www.ethisphere.com
  • Human Rights Campaign 2018 Best Places to Work for LGBTQ Equality 100% Corporate Equality Index
  • Best in class 2017 4017(k) plan sponsor
  • Reader's Choice 2018 a top 50 employer Careers & the disABLED

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