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UX Designer

Waltham, Massachusetts



A fast-paced dynamic environment where the focus is on our customers and the communities we serve. We are seeking individuals who are high-energy problem solvers and enjoy being part of a team. The call center is a great place to work and learn the utility business. There are opportunities throughout the company to grow into a long-term career.

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Job Description

UX Designer

About us

Work at the heart of transformation at National Grid as we pave the way towards a cleaner, more affordable energy future, for everyone. Are you powered by curiosity? A dreamer and big thinker? Then you might be our next UX Designer. 

Job Purpose

You’ll be developing our design strategy, structure and flow of our digital solutions and products. You’ll collaborate with a wider team to deliver impactful solutions for our clients. Delve into research, working with a UX researcher to conduct user interviews, surveys and tests. Be a driver of innovation at National Grid by bringing human-centered design to the rest of the organization through your experience and processes.


Success Profile

What makes you a successful Customer Service team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Good listener
  • Logical
  • Problem-solver
  • Team player
  • Technology savvy
  • Efficient


  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

Employee working on a solar panel

Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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