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US Director, UK Senior Manager, Solution Development and Delivery

Waltham, Massachusetts

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Overview

Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’. Market innovation will drive the digital utility. We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams. Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Job Description

US Director, UK Senior Manager, Solution Development and Delivery

Organization Information Technology Department IT Engineering Systems US

COVID Statement

In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

About us

Job Purpose

To lead and be accountable for solution delivery and service development by improving how internal employees serve customers today and by creating the platform for tomorrow’s growth via enablement programs.

Key Accountabilities

  • Review and improve core work and asset management systems to improve the reliability and enhanced public safety for optimal customer service delivery.
  • Deliver significant system rationalization and simplification by enabling processes that are more intuitive to perform work in the right way and capture the required data.
  • Formulate and refine solution delivery mythologies and approach to increase efficiency and customer satisfaction.
  • Monitor the performance of existing solution development and delivery methods through established metrics reflected from customer interaction.
  • Enhance customer service through better scheduling and dispatch processes with an improved interface for direct customer interaction to book appointments and work.

Supervisory/Interpersonal- Experience Required

  • Influence and persuade others to take a specific course of action when there is no direct line of command or control.

Qualifications

  • Degree in a relevant discipline or, an equivalent combination of education, training, and experience
  • 10 years experience managing operationally and commercially complex IS services, ideally in a mission-critical environment involving a mix of traditional and agile delivery practices
  • ITIL v3 Expert certification highly (desirable)

More Information

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Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results-driven
  • Leadership
a group people looking at code on a laptop

Our culture

  • A culture of inclusivity where the best ideas can come from anywhere.
  • A belief that we do our best work when we all work together.
  • An understanding that to engineer the future, you have to think out of the box.

Rewards

  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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