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Senior UX Researcher

Job ID 31377 Location Waltham, Massachusetts; Brooklyn, New York; Minneapolis-St. Paul-Bloomington, Minnesota Organization Customer Experience and Marketing Department IT Data and Digital

About us

Come be a part of driving National Grid’s digital transformation!  We are digital creators, continuous learners and daring innovators.We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. We need you

At National Grid, we keep the lights on and homes warm.  But it’s so much more than that.  We keep people connected and society moving.  This is no easy feat, and it takes all of us.  But National Grid supplies us with the environment to make it happen.  As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark.  So, join us and help bring energy to life.

Job Purpose

The Senior UX Researcher will be responsible for UX research teams in identifying the user's needs, pain-points, and requirements and translating their insights into actionable documents such as user personas, affinity diagrams, mental models and other industry-standard reports.

What you'll do

  • Partner with product management, engineering, and business operations teams to provide the best outcomes for our users.
  • Lead and create quantitative and qualitative research strategies and design investigations to understand customer behaviours, pain points, needs and aspirations to define the value and scope of new and existing products.
  • Provide insights and user requirements and how they map to business outcomes that inform design concepts and product feature values.
  • You have experience of, and can help teams adopt, a wide range of user research methods. You can plan user research for services with challenging user needs and complex user journeys. You can advise colleagues on the choice and application of research methods to assure best practice.

What you'll need

  • Minimum 5+ years of experience in a customer-facing, enterprise-level digital agency or consulting firm conducting hands-on user research.
  • Command over a broad set of quantitative and qualitative user-centred design research methods (i.e., usability testing, concept testing, usability benchmarking, ethnography, longitudinal studies, journey mapping, personas, research roadmaps, diary studies, information architecture methods, etc.)
  • Strategic and creative thinker with a data-driven mindset and excellent communication skills
  • Experience working in a fast-paced professional service environment and managing ambiguity, working autonomously, keeping organized, and multitasking.

More Information

Reach out to me directly!


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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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