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Senior System Administrator

Job ID 24132 Location Waltham, Massachusetts; Hicksville, New York; Melville, New York; Brooklyn, New York Organization Human Resources Department Global IT and Digital Strategy

About us

National Grid is hiring a Systems Administrator for our HR department. This position can be located in Waltham,MA, Metrotech,NY, Hicksville,NY, and Melville, NY. 

Everyday we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. 

To deliver high quality learning experiences that meet clients' technical, regulatory and safety learning needs through a blended learning approach and support the design and development of learning solutions.

Job Purpose

The Systems Administrator is responsible for day-to-day system maintenance and ongoing testing and improvements for HR applications. Working within the HR Technology Team alongside Global Product Owners with responsibility for SuccessFactors Employee Central, Recruitment, Onboarding, Performance, Compensation, Learning modules and other integrated applications. Primary responsibility for one or more SuccessFactors modules (dependent on experience) with cross training requirements to support other designated modules and integrated applications. 

Key Accountabilities

  • Central technical subject matter expert and enterprise administrator. Drive the maintenance and optimisation of the system to support business needs globally
  • Working with a third-party application support team to manage system configuration, architecture, role-based permissions, data integrity, and releases and monitoring and driving the resolution of defects providing guidance and testing where necessary
  • Supporting Product Owners to develop solutions to system challenges, collect user requirements, research technical practices, engage with the SAP SuccessFactors community and user groups to stay on top of leading practices
  • Executing and co-ordinating User Acceptance Testing and Regression Testing for designated system changes and defect fixes
  • Manage your work and projects, navigate ambiguity and build collaborative relationships to enable an exceptional user experience
  • Expected to take on responsibility that may be broader than their own work as part of the HR Systems team partnering on other HR projects
  • Facilitate power user group sessions, to provide training or updates
  • Experience on large teams solving complex problems
  • Solves problems, communicates effectively to all stakeholders, at all levels of the organization


  • B.A./B.Sc. degree in Business, Computer Information Systems, Human Resources or equivalent combination of education and experience
  • HRIS experience required, preferably using SuccessFactors or other similar HR ERP system
  • Previous experience with reporting and data analysis preferred
  • Experience working in an Agile environment preferred
  • Ability to organize and prioritize
  • Experience with Excel, PowerPoint, Visio or other similar software
  • Strong attention to detail, critical thinking and analysis skills
  • Excellent teamwork, verbal and written communication (including the ability to explain technical concepts in non-technical terms), as well as project and time management skills are essential

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team

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Learn more about environmental responsibility at National Grid

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