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Senior Product Designer, Customer Group

Job ID 32908 Location Waltham, Massachusetts Organization Customer Experience and Marketing Department IT Data and Digital

About us

Come be a part of driving National Grid’s digital transformation!  We are digital creators, continuous learners and daring innovators.We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. We need you

At National Grid, we keep the lights on and homes warm.  But it’s so much more than that.  We keep people connected and society moving.  This is no easy feat, and it takes all of us.  But National Grid supplies us with the environment to make it happen.  As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark.  So, join us and help bring energy to life.

Job Purpose

The Senior product designer is responsible for overseeing the development of the strategy, features, and flow of a digital solutions or product. 

What you'll do

  • Mentor, coach, and guide other designers on the team.
  • Lead product design team and work with other design leads, design director, VP of Design to influence the overall strategy and provide accountability.
  • Lead the team in bringing the research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, scenarios, infographics and service models.  
  • Guide the team in communicating visually through storyboards, wireframes, interactive prototypes and final design concepts.  
  • Use divergent design thinking techniques to develop products, services and/or physical connected form-factors.  

What you'll need

  • 5+ years of relevant experience in user experience design, digital products design, usability testing, future visioning, and strategy development, and ability to lead and train others.
  • A portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects.
  • Positive attitude and an intrinsic motivation to deliver the highest quality work supported by user data and evidence.
  • Experience working in a fast-paced professional service environment and managing ambiguity, working autonomously, keeping organized, and multitasking.

More Information

Interested?  Reach out to me directly!


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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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