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Product Manager - IT Foundations

Waltham, Massachusetts

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Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’.

Market innovation will drive the digital utility.

We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams.

Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
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  • Proactive
  • Results Driven
  • Leadership

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  • Healthcare

  • 401(k)

  • Continuing

  • Paid Time Off

  • Employee
    Assistance (EAP)

  • Health & Wellness

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About us

National Grid is hiring a Product Manager - IT Foundations for our Solution Delivery department in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid IT team is currently seeking an innovative, adaptable, and results-oriented leader to lead and manage Product Planning within our Solutions Engineering team as the Principle Product Manager. This role will be responsible for managing the IT Foundations product planning processes by collaborating with the Enterprise Architecture, IT Strategy, EPMO, CIO & Engineering teams to deliver business outcomes. As an experienced Product Manager, you will manage a portfolio of IT Foundation investments in the area of – IT Planning, Cloud Enablement, DevSecOps, API-led Integration Services, Data Platforms, Advanced Analytics (AI/M), that incorporates digital delivery centric best in class product planning practices. This role will report to the Sr. Director of Products & Platforms Planning within the National Grid IT organization.

Key Accountabilities

Product Managers must possess a broad base of skills and knowledge spanning digital technology, strategy and business planning, user experience design, engineering, and agile/lean development practices.  They must possess an entrepreneurial drive to develop new products while managing stakeholder needs and timeframes to broker complex relationships that evolve into real solutions. The ultimate success of a product manager hinges on their ability to guide their peers while influencing decision-makers

•    Act as the voice of the customer in the definition of innovative digital solutions
•    Work with Enterprise Architecture (EA) and IT Strategy to gain an understanding of strategic enterprise technology roadmap
•    Provide insights into product, technology, and market trends
•    Support the IT Strategy and EA setting the long-term vision and strategy for platforms and high value workflows, and communicate this strategy to all the relevant participants and partners.
•    Supports bringing new technology solutions to NG with return-on-investment analysis
•    Gather and manage product planning feedback through surveys
•    Monitor and report on product & platform business value KPIs
•    Collaborate with multidisciplinary teams to scope, design, concept test and deliver innovative solutions
•    Own and drive development of business cases and operating plans
•    Prepares and presents product planning communications for executives and stakeholders
•    Be a valued contributor to evolution of IT Foundations & Tools. Benchmark and incorporate standard/best methodologies.

Supervisory/Interpersonal- Experience Required

  • Able to influence and manage internal and external stakeholders.
  • A good track record of interfacing with direct and third-party suppliers delivering services in onshore/offshore model.


•    Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred
•    10+ years of professional experience in software technologies
•    Strong understanding of digital products & platforms like Salesforce, Mulesoft, ServiceNow, Snowflake, DevOps tools, etc.
•    Excellent leadership skills with experience collaborating with cross-functional teams
•    The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
•    Thorough knowledge of Agile software delivery models (Kanban, Scrum, SAFe, etc.)
•    An ability to think strategically and creatively
•    Excellent verbal and written communication skills in both technical and non-technical discussions.  
•    Superior interpersonal and communication skills
•    The capacity for self-motivation, independent initiative and creative problem-solving
•    Diligent attention to detail and strong technical intuition
•    The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
•    The capacity for self-motivation, independent initiative and creative problem-solving
•    A diligent attention to detail and strong technical intuition, as well as the ability to set and manage expectations at the executive level
Preferred Qualifications:
•    2+ years experience as a Product Manager in a technology company
•    Certified Product Manager

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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