Skip to main content

Product Designer, Customer Group

Job ID 33238 Location Waltham, Massachusetts Organization Customer Experience and Marketing Department IT Data and Digital

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

Come be a part of driving National Grid’s digital transformation!  We are digital creators, continuous learners and daring innovators.We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. We need you

At National Grid, we keep the lights on and homes warm.  But it’s so much more than that.  We keep people connected and society moving.  This is no easy feat, and it takes all of us.  But National Grid supplies us with the environment to make it happen.  As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark.  So, join us and help bring energy to life.

Job Purpose

The Senior product designer is responsible for overseeing the development of the strategy, features, and flow of a digital solutions or product. 

What you'll do

  • Mentor, coach, and guide other designers on the team.
  • Lead product design team and work with other design leads, design director, VP of Design to influence the overall strategy and provide accountability.
  • Lead the team in bringing the research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, scenarios, infographics and service models.  
  • Guide the team in communicating visually through storyboards, wireframes, interactive prototypes and final design concepts.  
  • Use divergent design thinking techniques to develop products, services and/or physical connected form-factors.  

What you'll need

  • 5+ years of relevant experience in user experience design, digital products design, usability testing, future visioning, and strategy development, and ability to lead and train others.
  • A portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects.
  • Positive attitude and an intrinsic motivation to deliver the highest quality work supported by user data and evidence.
  • Experience working in a fast-paced professional service environment and managing ambiguity, working autonomously, keeping organized, and multitasking.

More Information

Interested?  Reach out to me directly! tiffany.flesness@nationalgrid.com

#LI-TF1

Salary

$95,000 - $134,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

Apply
Employee working on a solar panel

Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

Sign up for Job alerts

Step 1:Search by category, location or a combination and click “add to list”.

  • Customer Experience and Marketing, Waltham, Massachusetts, United StatesRemove

Step 2: Enter email address and click subscribe

  • National Organization on Disability leading disability employer 2020
  • Best places to work for lgbtq equality
  • DiversityInc 2020 Top Companies for LGBT Employees
  • DiversityInc 2020 Top Companies for Utilities
Top