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Manager, Product Owner, Infrastructure

Waltham, Massachusetts



Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’. Market innovation will drive the digital utility. We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams. Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Job Description

Manager, Product Owner, Infrastructure

Organization Information Technology Department IT Global Solution Development

About us

National Grid is hiring a Senior Product Manager - AMI Platforms for our IT group in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Product managers are builders that bear overall responsibility for product definition and delivery. Product managers work with design, strategy and engineering teams to create a compelling vision culminating with delivery of a disruptive product to market that fits customer needs. The product manager facilitates the product requirements gathering across the team, and manages the SDF process gates and deadlines to ensure successful and hygienic delivery.

Product Managers must possess a broad base of skills and knowledge spanning digital technology, strategy and business planning, user experience design, engineering, and agile/lean development practices.  They must possess an entrepreneurial drive to develop new products while managing stakeholder needs and timeframes to broker complex relationships that evolve into real solutions. The ultimate success of a product manager hinges on their ability to guide their peers while influencing decision-makers.

Key Accountabilities

  • Own end-to-end product cycle for a discrete  platform servicing both external users and internal programs
  • Collaborate with multidisciplinary teams to scope, design, concept test, and deliver innovative solutions
  • Assist with the development of business cases and operating plans
  • Clarify requirements and delivery expectations with business stakeholders
  • Own the creation and prioritization of the product backlog for specific digital products
  • Distill the product down to what is desirable, viable, and feasible to deliver rapid and regular business value for the client
  • Monitor and report on product KPIs
  • Develop materials to communicate progress to stakeholders
  • Practice & promote new, agile ways of working
  • Act as the voice of the customer in the definition of innovative digital solutions
  • Develop EPICs, features, user stories, and platform roadmaps
  • Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
  • Be a champion of the MVP concept, distilling the product down to what is desirable, viable and feasible
  • Support the AMI data Strategy setting the long-term vision and strategy for platforms and high value workflows, and communicate this strategy to all the relevant participants and partners.

Supervisory/Interpersonal- Experience Required

  • Able to influence and manage internal and external stakeholders.
  • A good track record of interfacing with direct and third-party suppliers delivering services in onshore/offshore model.


  • Bachelor's degree in computer science/engineering or related field
  • Experience delivering products and services with proven business impact that customers love
  • Experience working in an Agile environment and running multi disciplinary scrum teams
  • Technological domain knowledge to understand integration of digital products with technology systems
  • Experience with analytical tools to gather insights into product adoption and tracking product KPIs
  • Ability to navigate complexity of interactions between P&T, IT and Business stakeholders
  • Experience working on large scale data platform and analytics offerings
  • Understanding of digital platforms like Snowflake, Hadoop, Oracle, and data tools.

Preferred Qualifications:

  • Knowledge of AMI technologies – Head-End System (HES), Meter Data Management System (MDMS), AMI network ecosystem, meter data flow, etc.
  • Knowledge of AMI meter devices & apps – Landis+Gyr or Itron
  • 10+ years of professional experience in software technologies
  • 2+ years experience as a Product Manager in a technology company
  • Master's Degree or certification in Product Management

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.


Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results-driven
  • Leadership
a group people looking at code on a laptop

Our culture

  • A culture of inclusivity where the best ideas can come from anywhere.
  • A belief that we do our best work when we all work together.
  • An understanding that to engineer the future, you have to think out of the box.


  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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