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Lead Product Designer, Customer Group

Job ID 33820 Location Waltham, Massachusetts Organization Customer Experience and Marketing Department IT Data and Digital

About us

Come be a part of driving National Grid’s digital transformation!  We are digital creators, continuous learners and daring innovators.We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. We need you

At National Grid, we keep the lights on and homes warm.  But it’s so much more than that.  We keep people connected and society moving.  This is no easy feat, and it takes all of us.  But National Grid supplies us with the environment to make it happen.  As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark.  So, join us and help bring energy to life.

Job Purpose

The Lead product designer has expertise in user research, information architecture, interaction design, and content strategy, and can clearly communicate to teams and clients how those factors will influence the design processes and outcomes.

What you'll do

  • Mentor, coach, and guide other designers on the team.
  • Lead product design team and work with other design leads, design director, VP of Design to influence the overall strategy and provide accountability.
  • Collaborate with team and stakeholders to explore solutions and develop conceptual designs to test and refine with users both internally and externally.
  • Lead the team in bringing the research to life through personas, customer journeys, insight-opportunity frameworks, system maps, user stories, scenarios, infographics and service models.
  • Liaise regularly with clients to ensure that designs meet their requirements and core business objectives.

What you'll need

  • 6+ years of relevant experience in user experience design, digital products design, usability testing, future visioning, and strategy development, and ability to lead and train others.
  • A portfolio of work demonstrating strong human-centered design capabilities across a diverse range of projects.
  • Experience working in a fast-paced professional service environment and managing ambiguity, working autonomously, keeping organized, and multitasking.
  • Strong interpersonal and teaming skills, empathy, and willingness to work in interdisciplinary teams.

More Information

Interested?  Reach out to me directly! tiffany.flesness@nationalgrid.com

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