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Director, Zero Based Review (ZBR) PMO

Job ID 30902 Location Waltham, Massachusetts; Brooklyn, New York; Syracuse, New York Organization Leadership Department Customer Digital Delivery

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Director Zero Based Review (ZBR) PMO in Waltham, MA, Syracuse, Brooklyn, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. 
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid recently went through a Zero Based Review (ZBR) effort within our Customer Organization to identify and plan significant opportunties to improve our customer experience while reducing our cost to serve. The Director of ZBR Program Management Office (PMO) leads the development and execution of program management and value realization office (VRO) activities over the major initiatives for the ZBR Program  at National Grid.  This includes the development of practices and methodologies for the PMO to provide for the timely and fiscally responsible completion of projects by adding transparency to program status, escalating risk and issues appropriately, managing the overall performance of those responsible for delivering on workstream milestones and deliverables, tracking resource costs, establishing accountability for program, success and ensuring the full execution of National Grid’s  Golden Rules for Program Management. The PMO is ultimately accountable for the delivery of the enablement program cost, scope, schedule and outcomes. 
Regular communication with the Leadership Team and key business stakeholders is critical in this role to prioritize objectives and to ensure  reporting provides the necessary information and data to leadership so they may assist and unblock issues as needed to keep program plans and deliverables on track.  

Key Accountabilities

  • Direct the Project Management Office and provide leadership and direction to the product leads for all elements  within the program
  • Assure Program is resourced appropriately from both internal and partner organizations
  • Develop and maintain the framework for the program management and governance of the ZBR Program to support the successful delivery of the program against critical success criteria (scope, cost, and schedule) and against National Grid’s Golden Rules for Project Management. 
  • Ensure that Agile principles are incorporated where applicable. 
  • Communicate program status and address program business issues with senior executives and develop reports and dashboards to address executives’ informational needs
  • Maintain the Value Realization Office that tracks cost, program benefits and operational headwinds.
  • Interact with front office, back office and broader Customer and IT teams as well as key stakeholders within our Jurisdictional Organizations at National Grid   on a regular basis to create awareness and advance program priorities
  • Develop and maintain controls to keep current with organizational changes, and to encourage continual program management improvement
  • Manage and mitigate risks to the business through ensuring consistency, accuracy, and competency across all initiatives under the PMO purview
  • Manage content included in executive presentations, such as the bi-weekly Executive Reviews, US Executive Committee, Group Executive Committee and PLC Board
  • Prepare the necessary information and input to all regulatory questions, rate case submittals or regulatory information requests
  • Support the implementation of National Grid’s Project Golden Rules, and will transparently escalate issues and risks

Supervisory/Interpersonal- Experience Required

  • Excellent leadership, team management, influencing/negotiating, customer orientation and communication skills, providing the ability to build and effectively manage/develop working relationships with staff at all levels.
  • Proven communication skills; both written and oral with technical and non-technical staff, all levels of management.


  • Minimum 8 years of program ad project management experience, 5+ years leadership experience, preferably at Director or Sr. Manager  level.
  • Bachelor’s degree business-related field required; 
  • Project Management Qualifications preferred 
  • Demonstrated ability in relationship/stakeholder management to ensure mutually beneficial business outcomes 
  • Agile experience
  • Strong oral/written communication skills, change management skills
  • Proficient in Microsoft Office including MS Project

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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