Skip to main content

Director, Platform Product Management, GridStack

Waltham, Massachusetts



A fast-paced dynamic environment where the focus is on our customers and the communities we serve. We are seeking individuals who are high-energy problem solvers and enjoy being part of a team. The call center is a great place to work and learn the utility business. There are opportunities throughout the company to grow into a long-term career.

  • Glassdoor Reviews and Company Rating

Job Description

Director, Platform Product Management, GridStack

Organization Customer Experience and Marketing Department IT Digital Execution UK

About us

National Grid is hiring for a Director of Platform Product Management, for our Digital Acceleration Department in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid is building a new team, Digital Acceleration (DA), to provide best-in-class digital delivery. DA will comprise two hubs, one in the US (Boston) and one in the UK (Birmingham) and will build digital products that create strategic value in a fast and agile manner. In addition to creating digital products, the DA hubs are talent incubators that will disseminate digital capabilities and culture within National Grid. 

The Platform Product Management (PM) Director is responsible for the overall product strategy and roadmap for their respective product portfolio, and its connection to desired business outcomes, including management of the digital product teams. This role is the driver of the multidisciplinary team through lean, agile-based incubation and commercialization process – e.g., Build, Learn, Adapt. The PM Director will manage and evolve our line of digital products to achieve product vision and benefits (financial, efficiency, regulatory, customer experience), including alignment with US and Enterprise Business Unit (EBU) strategic objectives. 

Key Accountabilities

  • Partner with senior leaders to define and align business and product vision and strategy 

  • Lead, develop, and mentor a team of product managers with indirect responsibility for additional cross-functional team members 

  • Lead cross-functional teams in planning, prioritization, and product delivery 

  • Define and measure business impact, and monitor performance of initiatives and communicate performance metrics to key stakeholders 

  • Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the team to drive results

Supervisory/Interpersonal- Experience Required

  • Has proven leadership, relationship, communication, and presentation skills 

  • Conveys confidence and professionalism, positively influencing and persuading others to take a specific course of action


5+ years of product management experience 

3+ years of experience successfully leading and improving teams that are highly effective both in terms of impact and team culture 

Excellent analytical skills with demonstrated experience with hypothesis-driven problem solving and turning data into actionable insights 

Deep understanding of business strategy and metrics 

Superior communication skills with demonstrated ability to navigate a complex organization and generate buy-in for ideas and plans 

Strong technical background, with demonstrated ability to partner effectively with engineering, designers, UX, and data science 

Experience and understanding of the US energy (electricity and natural gas) sector, regulatory/technology/business issues impacting the industry and future trends is highly desirable 

Entrepreneurial mindset, with a bias for action and ability to deal with ambiguity and rapidly changing environments 

Ability to embrace and drive change – test and learn culture! 

More Information

Interested? Reach out to me directly at

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.



Success Profile

What makes you a successful Customer Service team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Good listener
  • Logical
  • Problem-solver
  • Team player
  • Technology savvy
  • Efficient


  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

Employee working on a solar panel

Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

Sign up for Job alerts

Step 1:Search by category, location or a combination and click “add to list”.

  • Customer Experience and Marketing, Waltham, Massachusetts, United StatesRemove

Step 2: Enter email address and click subscribe

  • National Organization on Disability leading disability employer 2020
  • Best places to work for lgbtq equality
  • DiversityInc 2020 Top Companies for LGBT Employees
  • DiversityInc 2020 Top Companies for Utilities