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Director of Product Management, ngDigital

Job ID 23861 Location Waltham, Massachusetts

About us

National Grid is one of the world’s largest publicly listed utilities focused on transmission and distribution of electricity and gas. We deliver electricity and gas safely, reliably, and efficiently to the customer and communities we serve – all while working toward a clean energy future. As part of our commitment to helping our society decarbonize, National Grid must develop the digital and technology capabilities required to operate a zero-carbon electricity system. This will require us to complete our digital transformation so that we can build products, platforms, and services that enable the innovation needed to reshape the energy system.

As part of this transformation, National Grid has built a new team, ngDigital, to infuse our organization with digital builders across product management, design, and engineering. We offer flexible remote working arrangements in the Northeast region of the US, and in London in the UK. We have physical offices in Boston, MA and Brooklyn, NY in the US, and Birmingham in the UK. We are hiring digital builders at all levels to support our mission to enable a fair and affordable transition to a clean energy economy.

Job Purpose

National Grid is building a new team, Digital Acceleration (DA), to provide best-in-class digital delivery. DA will comprise two hubs, one in the US (Boston) and one in the UK (Birmingham) and will build digital products that create strategic value in a fast and agile manner. In addition to creating digital products, the DA hubs are talent incubators that will disseminate digital capabilities and culture within National Grid.

The Director of Product Management is responsible for the overall product strategy and roadmap for their respective product portfolio, and its connection to desired business outcomes, including management of the digital product teams. This role is the driver of the multidisciplinary team through lean, agile-based incubation and commercialization process – e.g., Build, Learn, Adapt. The PM Director will manage and evolve our line of digital products to achieve product vision and benefits (financial, efficiency, regulatory, customer experience), including alignment with US and Enterprise Business Unit (EBU) strategic objectives.

Key Accountabilities

•    Partner with senior leaders to define and align business and product vision and strategy
•    Lead, develop, and mentor a team of product managers with indirect responsibility for additional cross-functional team members
•    Lead cross-functional teams in planning, prioritization, and product delivery
•    Define and measure business impact, and monitor performance of initiatives and communicate performance metrics to key stakeholders
•    Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the team to drive results

Supervisory/Interpersonal- Experience Required

•    Has proven leadership, relationship, communication, and presentation skills
•    Conveys confidence and professionalism, positively influencing and persuading others to take a specific course of action


•    8+ years of product management experience
•    5+ years of experience successfully leading and improving teams that are highly effective both in terms of impact and team culture
•    Excellent analytical skills with demonstrated experience with hypothesis-driven problem solving and turning data into actionable insights
•    Deep understanding of business strategy and metrics
•    Superior communication skills with demonstrated ability to navigate a complex organization and generate buy-in for ideas and plans
•    Strong technical background, with demonstrated ability to partner effectively with engineering, designers, UX, and data science
•    Experience and understanding of the US energy (electricity and natural gas) sector, regulatory/technology/business issues impacting the industry and future trends is highly desirable
•    Entrepreneurial mindset, with a bias for action and ability to deal with ambiguity and rapidly changing environments
•    Ability to embrace and drive change – test and learn culture!

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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