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Director of Internal Consultancy

Job ID 37637 Location Waltham, Massachusetts; Brooklyn, New York Organization Business Process and Performance Department Internal Consultancy

About us

As part of our hybrid and flexible working approach this permanent role offers a mix of home working and office working, predominantly in our Waltham, MA and Brooklyn, NY offices although there may be occasional need to visit other sites.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our businesses.

Job Purpose

To implement a comprehensive process performance framework, which ensures accountability for all functions that contribute to the end to end process.

Key Accountabilities

  • Measure the performance of the end-to-end process through the use of proven performance measurement methodologies and tools.
  • Ensure functional near-term and long-term business plans align with end to end process performance measurements and improvement initiatives.
  • Develop and analyse a comprehensive set of leading and lagging cross-functional key performance indicators in support of end-to-end process performance.
  • Facilitate and drive cross-functional sessions to identify process improvement opportunities.
  • Identify the root causes of performance failures and ensure that effective corrective actions are in place, escalate to relevant leads where necessary.
  • Facilitate and/or support the process performance sections of the process review meetings.


  • Bachelor’s degree preferably in an engineering/analytical discipline
  • Significant experience with performance improvement discipline
  • Significant years of management experience including significant interactions at the senior manager level or equivalent

More Information


$171k - $201k a year, Waltham

$183k - $215k a year, NYC

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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