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Analyst, Process and Performance Reporting

Job ID 31975 Location Waltham, Massachusetts Organization Business Process and Performance Department Customer Product Reporting

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Reporting to the Manager, Product Reporting, the Reporting Analyst will be a part of a team of trusted advisors who provide guidance and analytical support on internal controls, regulatory compliance, financial performance, and data validation for a variety of complex products and services. This role enables National Grid to grow product and service offerings while driving performance incentives in New York and Massachusetts.

Key Accountabilities

Position Responsibilities (including but not limited to):

  • Ensure Energy Efficiency and new Products transactional data and internal/external reporting is captured and maintained in an accurate, timely, and complete manner
  • Oversee the process of analyses and business reporting, with regards to Energy Efficiency and new products to ensure that business performance is optimized in line with set objectives
  • Drive improved performance through analysis and advice to internal clients
  • Develop and maintain analytical systems, models, and procedures.
  • Implement operational performance dashboards (e.g. Scorecards) in order to illustrate Customer Operations’ performance against set targets



  • Bachelor’s degree preferred in Finance, Accounting, Business and 2+ years related work experience.
  • Experience with Excel and associated modeling skills
  • Data processing skills, build processes supporting data transformation to support reporting use cases
  • Broad experience in business process improvement
  • Understanding and experience with complex business processes and experience with process improvement methodologies
  • Excellent communicator, internally and externally, at all levels; organizational and teamwork skills.
  • Skilled in managing change and dealing with ambiguity
  • Strong self-motivator, ability to make sense of complex and/or new tasks and translate into a clear plan of action

More Information

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This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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