Skip to main content

Supervisor, Distribution Line Worker

Job ID 26496 Location Town of North Andover, Massachusetts Organization Electric Maintenance and Construction Department NE Electric OH Operations

In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

About us

National Grid is hiring a Supervisor for our Electric Overhead department in North Andover, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. Weconnect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and ourexpertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energysystems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and ourbusiness.

Job Purpose

The role holder is responsible for the safety, reliability, security and integrity of the underground electric distribution system through the dailysupervision and organization of operations personnel in order to complete job tasks while complying with Company, departmental and regulatory policies, procedures and statutory requirements.Supervise internal personnel to assure the timely and cost effective completion of work within the area of responsibility. Provide emergency response and supervision of personnel engaged in a 24 hour, 7 day per week operation.

Key Accountabilities

Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficientmanner.Oversee the Overhead Electric operational workload of team to ensure allocated resources are fully utilized in order to deliveragainst agreed upon work plan and execute work activities within planned unit and budget cost.Ensure supervised Overhead Electric teams comply with safety standards, policies and processes in order to ensure a safe workingenvironment and minimize risk for all staff.Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.

Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order tounderstand their requirements and deliver appropriate solutions within National Grid policies and processes.Monitor performance of allocated Overhead staff including issues relating to sickness, discipline and poor standards of work in orderto ensure that work is performed efficiently and effectively.Act as the Overhead first point of contact for multiple internal stakeholders and outside agencies in order to provide support andensure National Grid deliver against service level agreement. Promote and implement Overhead Electric best practices in order to ensure all work tasks achieve high productivity and low costs.

Supervisory/Interpersonal- Experience Required

Experience of leading a team involved in field operations activities is preferred. Encourages and empowers others by offering help and advice, and building a common understanding of needs and shared goals.Ability to build good working relationships with internal and external customers.


A Bachelor's degree preferred in a related area and/or 5 to 7 years’ of related experience, or committed to ‘on the job’training programs with practical experience of methods, processes and techniques relevant to area or discipline.Technically proficient within subject matter and experience of leading a team involved in operations activitiesis preferred.

Ability and knowledge to develop standard operating procedures for field personnel to perform underground electric work andconnections on energized distribution/transmission facilities is preferred.

Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financialreporting and performance tracking of the Underground Department.

Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively to the Overhead Department.

Must have demonstrated or possess the skills to build effective, respectful, working relationships.

Ability to perform off-hour coverage and provide sound decision-making during emergency situations.

Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy.

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

Employee working on a solar panel

Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

Sign up for Job alerts

Step 1:Search by category, location or a combination and click “add to list”.

  • Electric Maintenance and Construction, Town of North Andover, Massachusetts, United StatesRemove

Step 2: Enter email address and click subscribe

  • National Organization on Disability leading disability employer 2020
  • Best places to work for lgbtq equality
  • DiversityInc 2020 Top Companies for LGBT Employees
  • DiversityInc 2020 Top Companies for Utilities