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Program/Project Manager, Customer Billing Systems

Job ID 24397 Location Syracuse, New York Organization Finance and Risk Department Billing Operations

About us

National Grid is hiring a Program/Project Manager for our Customer Billing Department in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The successful candidate will take responsibility for delivering program/project leadership and reporting of deliverables within our end-to-end programs and transformational initiatives and support the overall resource planning strategy. Utilizes project management reporting systems to develop and present reports, prepare analytics, and perform other monthly, quarterly, and annual processes.

Key Accountabilities

Position Responsibilities (including but not limited to):
•    Responsible for planning and overseeing projects by means of a dotted line reporting structure, ensuring target dates and objectives are met.
•    Tracking and reporting out statuses on a program of related projects, identifying and escalating risks, assumptions, and scope documentation
•    As a qualified Program/Project Manager, lead Customer Billing projects to be completed on time and within budget. 
•    Aid in the creation and administration of reporting mechanisms, KPIs, and resulting scorecards for change management performance
•    Facilitate cross functional discussions with effective use of open & close ended questions, control the room, manage conflict, leverage SMEs and drive to action
•    Utilize data to identify and develop tools, framework, best and new practices and processes


•    Bachelor’s degree required in business, engineering, finance, accounting, or related discipline and 3+ years of Project/Program Management/Project Controls experience preferred
•    PMP (Project Management Professional) Certification preferred
•    In lieu of degree, 8+ years of Project/Program Management/Project Controls work experience required 
•    Demonstrated ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings
•    Proven background in anticipating obstacles and thinking ahead about next steps, demonstrating initiative and resourcefulness and the ability to investigate the situation beyond routine questioning
•    Demonstrated energetic and enthusiastic manner and the ability to engage and maintain high levels of engagement of stakeholders during meetings, and throughout the year
•    Demonstrated consistent approach in dealing with stakeholders and taking personal responsibility for driving performance
•    Solid understanding of the importance of procedures and standards of working and demonstrated ability to give directions or demonstrations with clear reasons and rationales
•    Proven self-starter motivated to lead the performance of programs of responsibility
•    Proven experience writing and presenting reports at the Director level and above
•    Proven ability to think ahead, engage proactively and take the initiative. Comfortable and successful working in a fast-paced, fluid environment

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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Learn more about environmental responsibility at National Grid

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