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Principal Process Development Engineer

Job ID 32569 Location Syracuse, New York Organization Business Process and Performance Department Customer Support US

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

Job Title: Principal Process Development Engineer

About us

National Grid is hiring for a Principal Process Development Engineer for our Global Technology Operations Team based in Syracuse!  

IT and Digital works in a harmonised partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team.  

About the role

The Principal Process Development Engineer in Technology Operations supports the development and maintenance of customer centric, mission critical processes geared at improving quality, effectiveness and efficiency within the Unified Technology Operations Center (UTOC) covering all of our United States and United Kingdom locations.
They will have overall accountability for collaborating with stakeholders across National Grid to develop, implement, and manage the critical processes. Leveraging your significant experience in developing and managing teams within a Network/Technology Operations Centre

Key Accountabilities will include: 

  • Develop and optimize operational processes for current and new product support needs.
  • Be the engineering lead for specific processes and projects.
  • Liaise with internal stakeholders to ensure that processes continue to support evolving capability requirements.
  • Liaise with external suppliers for improvement opportunities.
  • Responsibility to make suggestions on continuous improvement within the business.
  • Provide support for current and new technology products.
  • Develop process automation opportunities.
  • Maintain awareness of industry trends and standards related to technology operations.
  • Generate and maintain associated process documents to support the above.
  • Develop and drive improvements to increase productivity and efficiency.
  • Support the hiring and development of UTOC team members.
  • Support in development of performance dashboards.
  • Support in Continual Service Improvement plans and initiatives.
  • Prepare and deliver leadership updates on process performance and development.

About you

Ideally you will have/be    

  • HND or Bachelor/Master’s Degree (or significant equivalent and relevant experience) in an Engineering/Technology discipline.
  • Proven experience in process engineering and operational support.
  • Practical understanding of network connected technology.
  • Familiarity with Infrastructure Technology or other network connected technologies.
  • Diagnostic and complex problem-solving capability.
  • Thorough knowledge of Service Now, Splunk, Azure, and other network support applications.
  • Strong communication skills – written and verbal.
  • Entrepreneurial mindset, with a bias for action and ability to deal with ambiguity and rapidly changing environments
  • Proven leadership, relationship, communication, and presentation skills
  • Conveys confidence and professionalism, positively influencing and persuading others to take a specific course of action

What you get

A competitive salary depending on experience 

As well as your base salary, you will receive a bonus based on personal and company performance and 401K retirement savings plan, comprehensive health plans, 3 weeks paid vacation plus 10 fixed holidays and 2 personal days and an option to buy extra holidays.  You will also have access to a number of flexible benefits that support your work life balance! 

More Information

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
Grade: Band D2
Global IT /Permanent
For further information please contact


Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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