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Lead Program Manager, Business Change

Job ID 27794 Location Syracuse, New York; Waltham, Massachusetts Organization Business Change and Project Management Department Customer Business Change

In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

About us

National Grid is hiring a Lead Change Manager, for our US Business in Syracuse, NY or Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

In order to take our position as leaders of a clean energy future, we set aggressive efficiency and carbon reduction targets across the business. To reach those targets, we’re adopting new technologies on the grid and in the office and aligning our people to one vision of what it means to drive change in the utility industry. We are asking people to change the way they work and the way they think and that’s where you come in.

As the Lead Change Manager, you will play a pivotal role in transforming the organization. You are an internal change practitioner, coach, ambassador and role model for a transformational team and you will help us build a movement to fundamentally change our US business. Your focus will be to support the business through a critical evolution, build buy-in and commitment to that change, while developing an enduring longer-term capability. To lead programs that deliver outcomes outlined for an entity in terms of annual performance objectives and ensure the continued delivery of improved performance and innovation.

Key Accountabilities

Requirements (including, but not limited to):

  • Facilitating meetings across all levels of organization, including groups of senior leaders
  • Engage with stakeholders across the organization to help them adapt to new changes and embrace transformational goals
  • Provide coaching to leaders at various levels of the organization as they lead others through change
  • Identify the change impacts to individuals and groups and develop change plans that will help teams embrace the change
  • Design and deliver interventions to help stakeholders respond and adapt to change impacts
  • Partner with internal and external experts to design, develop and implement targeted communications campaigns
  • Use a structured, data-driven approach to measure and report on effectiveness of change interventions and approaches
  • Identify training needs to create and support the implementation of targeted training plans

Supervisory/Interpersonal- Experience Required

  • Excellent written and oral communication skills
  • Flexible and adaptable – able to build rapport easily and flex their style to suit different audiences
  • Emotionally intelligent and self-aware – able to read the room and respond to reactions in others
  • Excellent facilitation skills in virtual and live environments
  • Demonstrated ability in relationship/stakeholder management to ensure mutually beneficial business outcomes


  • Bachelor's degree in a relevant area with at least 5 years of related experience
  • Ability to successfully prioritize and handle multiple tasks
  • Strong decision making and time management skills
  • Able to translate strategy, challenges, and emerging priorities into action
  • Project Management or Agile certification preferred
  • Expertise in all Microsoft Office tools (PowerPoint, Excel, Teams, SharePoint, etc.)
  • Valid Driver's license required

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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