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Lead Engineer, Service Delivery

Syracuse, New York



Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’. Market innovation will drive the digital utility. We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams. Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Job Description

Lead Engineer, Service Delivery

Organization Information Technology Department Cyber Platform Delivery

About us

National Grid is hiring a Lead IAM SailPoint Engineer for our Security Group in Syracuse, NY.  

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid is seeking an innovative, and experienced Developer to join the Security IAM SailPoint Engineering team. The Developers are the primary technical resource for the development of IAM platforms and systems. The successful candidate(s) will possess deep technical knowledge on a number of IAM security technologies and have a solid understanding of information security and IAM technology implementations in an automated, measurable and repeatable manner.

Key Accountabilities

  • Multitask and switch gears to meet changing priorities and tasks to accomplish goals/objectives.
  • Work in a distributed team environment where team members are spread across numerous locations and often communicate virtually to support clients IAM/IGA applications.
  • Produce clean, efficient code based on specifications
  • Test and deploy programs and systems
  • Troubleshoot, fix and improve existing software
  • Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
  • Evaluate and support complex IGA technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
  • Responsible to install, integrate and maintain one or more Identity Access Management products such as SailPoint.
  • Communicate the IGA aspects of both the production support and maintenance at the technical and functional level to maintain or resolve a technical situation.
  • Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services.
  • Provide leadership and guidance to less experienced engineers in the IAM security organization.

Supervisory/Interpersonal- Experience Required

  • Excellent interpersonal, oral and written communication skills and team work.
  • Excellent teamwork.
  • Strong interpersonal skills.


  • Bachelor of Science in Engineering/Computer science or minimum 5 years’ successful experience in similar role.
  • Working experience and knowledge of operating systems (e.g.: Windows, UNIX/Linux) and databases
  • Microsoft Azure knowledge highly desirable.
  • Proven experience as a Software Developer, Software Engineer or similar role
  • Familiarity with Agile development methodologies
  • Experience with software design and development in a test-driven environment
  • Knowledge of coding languages (E.g. Java) and frameworks/systems (e.g. AngularJS, Git)

  • Integrating SailPoint IGA solution to other security solutions such as Enterprise SIEM, AD, email gateway, ticketing solution etc.
  • Integrating SailPoint IGA solution with MFA solutions
  • Managing and updating IGA runbooks and process documentation
  • Creating technical change requests (CRs) to support changes and upgrades to SailPoint PAS solution.
  • Deploying and upgrading SailPoint PAS components

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.


Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results-driven
  • Leadership
a group people looking at code on a laptop

Our culture

  • A culture of inclusivity where the best ideas can come from anywhere.
  • A belief that we do our best work when we all work together.
  • An understanding that to engineer the future, you have to think out of the box.


  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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