Skip Navigation


Search Jobs

or Search with LinkedIn

Supervisor, Dispatch Apply Now

Job ID 9274 Location Northborough, Massachusetts Organization Work Scheduling and Dispatch Department CMS DISPATCH NE
About us

National Grid is hiring a Supervisor for our Dispatch department in Northboro, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The role holder is responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and National Grid requirements.

At the higher levels this role will translate functional policy by managing day to day operations to drive greater efficiencies and performance within their own team and National Grid.

Key Accountabilities
  • Monitor performance of staff including appointment adherence, absence management, timely dispatching of emergency work, and efficient utilization of field resources.
  • Supervise a diverse workforce to ensure job tasks are carried out efficiently and in accordance with Company policy.
  • Responsible for executing same day dispatching of emergency work, non-emergency work, planned and unplanned work, ensuring optimal productivity and customer satisfaction and compliance with applicable local, state and federal regulations.
  • Support continual development of union workforce by conducting safety discussions, coaching performance, leading HUBs, and performing appraisals.
  • Responsible to respond on site or remotely to off hour emergencies for both gas and electric, including Storm restoration, contractor damages, large scale outages, or impact to our systems.
  • Lead dispatchers to complete workload while minimizing overtime, meet customer metrics, ensure regulatory compliance, and communicate high level issues to executive lists.
Supervisory/Interpersonal- Experience Required

  • Able to support the continual development of a workforce by conducting safety assessments, coaching, performance assessments and appraisals.

  • Bachelor's degree or three years equivalent job related experience in a related area.
  • Technically proficient within subject matter or demonstrated ability to learn the business.
  • Must have a good working knowledge of tools and systems within designated area, or demonstrate the ability to be able to become proficient.
  • Exhibit the ability to develop a strong knowledge and understanding of National Grid’s policies and processes and how to apply them effectively.  
More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Apply Now