Skip to main content

Revenue Service Associate I

Job ID 38583 Location Northborough, Massachusetts Organization Customer Experience and Marketing Department Accounting Maintenance Northboro

Salary $21.63 an hour

Job Purpose

Position: Revenue Service Associate I

Location: Northborough, MA

Under general supervision, perform administrative and advanced revenue services duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures. 

Key Accountabilities

Requires knowledge of the end to end order to cash processes and perform work including, but not limited to, the following:  

  • Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) to ensure a quick and satisfactory response to customer.
  • Basic account updates, (including MA SMART, RI REGROWTH and other distributed generation programs),field orders and outbound calls based on account parameters.
  • Research, reconcile and resolve customer, agency, internal clients/partners inquiries, including account research, billing and adjustments.
  • Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition.
  • Process financial account transactions to ensure accurate account billing, balances, revenue and G/L accuracy.
  • Communicate with external customers, business partners, vendors and other employees.
  • Handle Emergency Outage Calls, as needed.


  • Excellent communication skills with external customers, vendors and other employees.
  • Sound knowledge of internal customer, financial and operational systems.
  • Advanced use of computer software (Email, MS Office Suite) and office technologies.
  • Solid math skills.
  • Ability to investigate, review and reconcile financial transactions.
  • Ability to create and update excel or system files/reports
  • High School Diploma or Equivalent and Must Pass Prescreening testing (CAT Test)

* Step increase up to 2 years in 12 month increments (Steps 1-3) with “Met Expectations on Annual Review”

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Employee working on a solar panel

Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

Sign up for Job alerts

Step 1:Search by category, location or a combination and click “add to list”.

  • Customer Experience and Marketing, Northborough, Massachusetts, United StatesRemove
  • Entry Level, Northborough, Massachusetts, United StatesRemove

Step 2: Enter email address and click subscribe

  • National Organization on Disability leading disability employer 2020
  • Best places to work for lgbtq equality
  • DiversityInc 2020 Top Companies for LGBT Employees
  • DiversityInc 2020 Top Companies for Utilities