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Penetration Testing Engagement Manager

Northborough, Massachusetts; Syracuse, New York; Brooklyn, New York



Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’. Market innovation will drive the digital utility. We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams. Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Job Description

Penetration Testing Engagement Manager

Organization Information Technology Department IT Security Cyber Engineering

About us

Join National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey, We need you!

The Vulnerability Testing team is part of Vulnerability Management within the National Grid’s global Security Team. It supports the Security Team’s operations by identifying vulnerabilities and security issues via penetration testing assessments. It also identifies real-world threats posing a genuine risk to National Grid; replicating behaviours of threat actors, assessed by Government and commercial intelligence providers.

As a key part of the strategy to grow the Team in maturity, we want to find a highly motivated individual who will be accountable for the operation and improvement of our project assurance testing function.  This function will be responsible for managing the “front door” for testing requests; guiding projects through each stage of the process and coordinating with vendors to deliver testing services. If you yearn to be innovative and contribute new ideas and play a critical part in the Cyber Security organization, we want to hear from you!

What you'll do

As the lead of this function, you'll manage a direct report, who will assist you with the day-to-day coordination with projects and vendors. You'll own the project testing process, making improvements where necessary, to provide a robust and efficient service that delivers consistently on the business's needs. A significant responsibility of this role will be to manage the relationships with our global panel of vendors; establishing a comprehensive, technical QA process for their deliverables, and monitoring their compliance with contractual and service-level agreements. You'll hold monthly reviews to maintain a high quality of service, and develop improvement plans where necessary. Key responsibilities include the following:

  • Manage the relationship with 3rd party Testing companies, performing monthly reviews to maintain a high quality of service
  • Develop a function to act as the “front-door” to the Vulnerability Management tower
  • Assist customers with service requests, management queries, and escalations
  • Build relationships with adjacent teams to improve cross-function collaboration
  • Monitor the level of customer satisfaction and drive improvement initiatives
  • Enforce process and procedures to ensure readiness for testing
  • Provide MI metrics on service performance
  • Ammend and maintain a tracker of the assessment portfolio
  • Ensuring all results are added into a findings repository
  • Raise chage requests for testing by the internal test team

What you'll need

  • 3 years’ experience in service ownership, and planning, organizing, and delivering impactful process/service improvements
  • Strong experience managing vendor relationships; including service reviews and tracking contractual commitments
  • Experience performing root cause analysis of delivery issues and implementing an action plan to reduce likelihood of future issues
  • Experience of creating Key Performance Indicators and other MI metrics, and how to present and report them 
  • Excellent stakeholder management and communication skills; both written and oral
  • Ability to work on own initiative with minimal supervision; organising and prioritising a demanding workload for yourself and direct reports

It would be awesome if you had

  • Understanding of security assessment methodologies, including penetration testing, vulnerability assessment, red teaming, etc.
  • Firm understanding of change management process, and familiarity with common tools, e.g. SNOW.
  • Experience working in a Critical National Infrastructure Environment, or similarly regulated industry
  • Good understanding of the Energy industry and Industrial Control Systems
  • Formal certification in one of the following:
    o  PRINCE
    o  CPM
    o  PMP
    o  Comptia project
    o  SCRUM
    o  ITIL

What you'll get

  • Consistent growth potential through company leadership programs
  • Competitive compensation package including robust benefits with a yearly bonus 
  • Numerous wellness programs
  • A multitude of company-endorsed community programs to participate in  

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Apply directly or reach out to me at 


At National Grid, we keep the lights on and homes warm. But it’s so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. But we aren’t looking for external recognition – we already what we do is vital. We’re building a clean, fair and affordable energy future.


$94,000 - $132,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. 


Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results-driven
  • Leadership
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Our culture

  • A culture of inclusivity where the best ideas can come from anywhere.
  • A belief that we do our best work when we all work together.
  • An understanding that to engineer the future, you have to think out of the box.


  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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