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Operator, Transmission, Electric Control Centre Operations

Job ID 40497 Location Northborough, Massachusetts Organization Network Control Department Elec Transmission CC Ops NE (1)

About us

National Grid is hiring an Operator for our Transmission Control Center Department in Northborough, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To operate the electric transmission system in a safe, secure, reliable, and efficient manner in accordance with all internal and external requirements, standards, and procedures.

Key Accountabilities

  • Accountable for the safe, secure, reliable, and efficient operation of National Grid’s New England Transmission system. 
  • Provide real-time analysis, monitoring, control and emergency response for the transmission system, including:
  • Switching and tagging activities associated with planned, forced, and emergency outages.
  • Coordinate planned, forced, and emergency outages with applicable entities.
  • System Restoration
  • Operate transmission system equipment within established ratings
  • Implementation of ISO-NE and National Grid Emergency procedures.
  • Monitor the health and accuracy of the EMS system.
  • Communicate in a professional manner; ensuring adherence to 3-part communication procedures.
  • Ensure compliance with all applicable FERC, NERC, NPCC, and ISO-NE standards.
  • Train and develop new System Operators to maintain a highly skilled team.
  • Support an error-free environment
    • The consequences of control room errors or omissions include personal injury, widespread outages, system-wide disturbances, and NERC fines of up to $1M per day.
  • Represent the New England Control Center on ISO-NE and company level committees.
  • Maintain close and effective working relationships with the EMS staff, ISO-NE, field work force, and distribution control rooms as well as with neighboring utilities, and transmission customers.
  • Maintain NERC Reliability Coordinator certification.
  • Maintain Clearance and Control authorization.


  • A Bachelor's Degree in Electrical Engineering, other Engineering disciplines or related technical degree is desirable.  Typically role requires a minimum of 3 years’ experience in the operation of the bulk power, transmission and substation system.   In particular, transmission system operating control room experience is required.  Supervisory experience preferred.
  • Qualified NERC Certified Operator or must obtain NERC Certification within one year.
  • Requires knowledge of computer simulation tools such as load flow and unit commitment. 
  • Knowledge and understanding of National Grid’s policies and processes and how to apply them effectively.
  • Knowledge of the Rules for Safe Operation of the Electric Transmission System.
  • Knowledge of the regulatory/legislative framework.
  • Detailed knowledge of all applicable FERC, NERC, NPCC, ISO-NE and Control Center standards, policies and procedures.
  • Detailed knowledge of EMS and SCADA.
  • Detailed Knowledge of Clearance and Control procedures.

More Information


$79k- $112k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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