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CNI Infrastructure Analyst

Northborough, Massachusetts; Liverpool, New York; Melville, New York



Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’. Market innovation will drive the digital utility. We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams. Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Job Description

CNI Infrastructure Analyst

Organization Information Technology Department CNI EMS UNY

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a US CNI Infrastructure Analyst!  

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry. To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Location: Northboro MA.  This position can also be located in either Melville or Liverpool, NY

About the role

National Grid’s US Critical National Infrastructure (CNI) department currently provides IT support services for Energy Management Systems (EMS), Outage Management Systems (OMS), and Gas Management System (GMS) applications that drive the company’s operations
This is a position within National Grid US CNI Infrastructure whose primary responsibility is to provide technical support for hardware and applications. This Individual will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software, and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and security requirements.

Key Accountabilties include: 

  • Strong work ethic with the ability to prioritize multiple tasks and follow through in a timely manner
  • Ability to work independently and collaboratively. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
  • Gather information, define, and resolve issues or outages that occur within the infrastructure, in a timely fashion.
  • Maintain security patching on all Windows, RHEL operating systems, and appliances in the infrastructure, within required time frames.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes. Reviewing system and application logs and verifying completion of scheduled jobs such as backups.
  • Install, configure, manage, and maintain a variety of software, physical and virtual hardware.
  • Maintain and manage all facets of Active Directory domain, including but not limited to Group Policy, DFSR, Active Directory Sites and Replicators as well as MS DNS and DHCP.
  • Perform periodic performance reporting of hardware to support capacity planning.
  • Responsible for backup and recovery of all devices using Net Vault, participation in Disaster Recovery exercises.
  • Provide technical support for both hardware and software issues users encounter.
  • Works with vendors as needed to resolve issues with appliances and server hardware and software.
  • Participates in 24x7 on call rotation, providing application and hardware support.

About you

Ideally you will have:

  • Technical knowledge: The systems administrator should have a good understanding of best practices for managing and maintaining operating systems, software, and security within a network.
  • Proven experience as a System Administrator, Systems Analyst, or similar role is required
  • Degree or certification in IT discipline and at least three (3) years technical server support preferred
  • Resourceful, willingness to research and attend training to build knowledge/understanding of implemented technologies to provide a wide range of support capabilities
  • VMWare datastore configuration, support and patching highly desired
  • Windows 10 and Windows Server 2016/2019 knowledge
  • Operating System and Application vulnerability patching tool experience (for example: WSUS, IBM BigFix)
  • System backup tool experience (for example: Net Vault)
  • Ability to meet pressured deadlines, time constraints and periodic requirements
  • Willing to participate in a 24x7 on-call rotation, provide scheduled off-hours support as needed

What you get

A competitive salary depending on experience 

As well as your base salary, you will receive a bonus based on personal and company performance and 401K retirement savings plan, comprehensive health plans, 3 weeks paid vacation plus 10 fixed holidays and 2 personal days and an option to buy extra holidays.  You will also have access to a number of flexible benefits that support your work life balance! 

More Information

We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.
Grade: Band E1
Global IT /Permanent
For further information please contact


Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  


Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results-driven
  • Leadership
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Our culture

  • A culture of inclusivity where the best ideas can come from anywhere.
  • A belief that we do our best work when we all work together.
  • An understanding that to engineer the future, you have to think out of the box.


  • Healthcare

  • 401(k)

  • Continuing education

  • Paid time off

  • Employee assistance (EAP)

  • Health & wellness

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Learn more about environmental responsibility at National Grid.

Learn more about environmental responsibility at National Grid

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