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Associate Supervisor, Security Control Center

Northborough, Massachusetts

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Overview

Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’.

Market innovation will drive the digital utility.

We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams.

Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results Driven
  • Leadership

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Benefits

  • Healthcare

  • 401(k)

  • Continuing
    Education

  • Paid Time Off

  • Employee
    Assistance (EAP)

  • Health & Wellness

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Quote

Responsibilities

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

This position entails shift work involving monthly schedule rotations including days, evenings, overnights, weekends and holidays. This role requires all control center staff to report to work during severe weather conditions and ongoing significant events.

Key Accountabilities
  • Supervision and guidance of other staff members while on shift.
  • Training of new staff regarding policies and procedures.
  • Ensure that all policies and procedures are executed properly during their assigned shifts. 
  • Ensure that all regulatory procedures are adhered to. 
  • Responsible for making time sensitive decisions in a stressful environment.
  • Able to function efficiently under minimal supervision.
Supervisory/Interpersonal- Experience Required
  • Direct Reports – none
  • Direct Responsibilities- Provides direction to shift as necessary involving regulatory requirements during daily administrative and security related activities. This position has no budgetary oversight duties.

Qualifications
  • Minimum of 1 year of experience as an Associate Coordinator.
  • Ability to analyze and evaluate incidents as they are received.
  • Working knowledge of the policies, procedures and technical systems in the Control Center.
  • Strong aptitude to adapt to a stressful environment.
  • Capacity to grasp and adapt to new security technologies.
  • Strong oral and written communication skills.

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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  • Information Technology, Northborough, Massachusetts, United StatesRemove

Awards

  • 2016 World's Most Ethical Companies www.ethisphere.com
  • 2017 World's Most Ethical Companies www.ethisphere.com
  • 2018 World's Most Ethical Companies www.ethisphere.com
  • Human Rights Campaign 2018 Best Places to Work for LGBTQ Equality 100% Corporate Equality Index
  • Best in class 2017 4017(k) plan sponsor
  • Reader's Choice 2018 a top 50 employer Careers & the disABLED

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