Job ID 22605Location Northborough, MassachusettsOrganization Network ControlDepartment Electric Control Center Operations NE
National Grid is hiring an Associate Operator for our Electric Control Center department in Northborough, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
This position requires a high level of personal commitment to deliver excellent performance in monitoring, switching and restoring the substation, sub-transmission and distribution high voltage electric systems in New England. Professional communication and the ability to analyze trouble while under stress is expected.
Consolidate information from a variety of sources to accurately validate, analyze and report outage duration, the number of customers impacted, and the cause and circumstances.
Direct the sectionalizing of faulted equipment and return customers to service.
Reconfigure the power system so that equipment operates within its rating.
Initiate emergency procedures when the system is in distress.
Be proactive in communicating outage status to various stakeholders as appropriate.
Receive and respond to police, fire, customer service calls as needed.
Supervisory/Interpersonal- Experience Required
Able to work both independently and in a team environment.
2-year or longer Technical Degree (such as Engineering or Engineering Technology) or 4 year's equivalent work experience
NERC CIP Qualified (online test and required background check)
Electrical or gas utility experience preferred
Candidates must successfully pass an aptitude assessment and a required background check.
Must have working knowledge of basic computer software applications
Ability to assimilate data from a variety of sources and quickly formulate and execute action plans during high periods of stress.
Ability to work both independently and in a team environment
Excellent written communication, oral communication, and inquiry resolution skills
Ability to adapt to Rotating Shifts, flexibility to change schedule during emergencies
Understanding of electric network connectivity required
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. As an Associate Control Center Operator, you will be required to successfully pass the Electric Distribution Control Center Training Program, including the assessments and/or tests that are administered. Progression is required through all training levels. Please be advised that unsuccessful completion or failure of the required program including the tests may lead to disqualification and separation.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.