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Analyst, Security Operations

Northborough, Massachusetts

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Our IT ambition is to be recognized for ‘Transforming National Grid into the leader of the digital energy future’.

Market innovation will drive the digital utility.

We plan to enhance our IT offerings, mature the way we interact with our business partners, and transform the culture of our teams.

Culturally, we will be placing a stronger emphasis on designing systems around the end user. We are establishing an operating model based on accountability and empowering our workforce to share ideas and drive continuous improvement. There will be clear career options within the company, both management and technical. We are focusing on enhancing and investing in both leadership capability and developing necessary technical expertise.

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Success Profile

What makes you a successful Information Technology team player at National Grid? Check out the top traits we’re looking for and see if you have the right mix.

  • Strategic
  • Inventive
  • Collaborative
  • Proactive
  • Results Driven
  • Leadership

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  • Healthcare

  • 401(k)

  • Continuing

  • Paid Time Off

  • Employee
    Assistance (EAP)

  • Health & Wellness

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About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Cyber Security Incident Response Team is part of the Security Operations Division within National Grid’s Security Department, and supports the Global Cyber Security Operation by identifying and responding to cyber alerts and threats posing a genuine risk to National Grid.

Key Accountabilities

  • Identify, Triage and Respond to a multitude of different types of alerts that pose a threat to the National Grid Cyber Infrastructure;
  • Accurately dictate incident tickets for response coordination and historical data research;
  • Coordinate and work with Incident Management to respond effectively and appropriately to a variety of priority incidents;
  • Develop process improvement initiatives for response playbooks and work instructions to develop a succinct and swift response program for all alerts;
  • Provide updates to Daily Stand-Ups on threat events and open incidents and issues regarding stagnation;
  • Continue to grow in incident response skills.

Supervisory/Interpersonal- Experience Required

  • Be able to communicate why a vulnerability should be fixed and make recommendations for the fix.
  • Excellent communication skills with the ability to communicate at a technical and business user level.


  • Essential
    • Experience in SIEM queries and tuning
    • College degree in Computer Science or related field or combination for education and hands on working experience. 
    • Experience using pen source tools for triaging and response
    • Experience in cmmon programming languages such as Python, PowerShell or Bash
    • Experience in Industrial Control Systems
    • Experience in IDS/IPS triaging and alert tuning
    • A good understanding of the OSI stack and the various protocols from layer 1 – 7, including: TCP/IP, IPv6, IPsec, DNS, SNMP, SMTP, HTTP/S, 802.11, etc.;
    • Excellent cmmunication skills with the ability to communicate at a technical level;
    • Unparalleled attention to detail with the ability to review the work of peers;
    • Ability to document findings to a high standard;
    • Ability to understand and explain PCAP analyses
    • Ability to manage and balance own time among multiple tasks.


  • Industry leading Cyber Security certificatin (GICH, Security+, GICSP, etc.)
  • NERC-CIP Knowledge

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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