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Sr Supv Operations Apply Now

Job ID 11915 Location Buffalo, New York Organization Electric Maintenance and Construction Department UNDERGROUND ELECTRIC
About us

National Grid is hiring for a Senior Supervisor for our Underground Electric Department in Buffalo, NY

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The role holder is responsible for the safety, reliability, security and integrity of the underground electric distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with Company, departmental and Regulatory policies, procedures and statutory requirements.

Supervises internal personnel to assure the timely and cost effective completion of work within the area of responsibility.

Provides emergency response and supervision of personnel engaged in a 24 hour, 7 day per week operation. 

Key Accountabilities

  • Supervise both internal and contracted personnel to assure the timely and cost-effective completion of work within the area of responsibility.
  • Supervise a culturally diverse workforce through coaching, counselling and team building to ensure tasks are carried out efficiently.
  • Oversee the operational workload of team to ensure allocated resources are fully utilized to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
  • Ensure supervised teams comply with safety standards, policies and processes to ensure a safe working environment and minimize risk for all staff.
  • Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
  • Build good working relationships with internal external customers and manage the day-to-day relationship with them to understand their requirements and deliver appropriate solutions.
  • Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work to ensure that work is performed efficiently and effectively.

Supervisory/Interpersonal- Experience Required

  • Ability to build effective, respectful, working relationships.


Bachelor's degree in a related area or a two year degree in Electrical Engineering Technology, Civil Engineering Technology, Construction Technologyor Electric Construction/Maintenance from an accredited college or university and/or 5-7+ years of related experience.
Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver Policy.
Requires a thorough knowledge of all rules related to underground line construction including OSHA 1910.269.
Ability and knowledge of standard operating procedures for field personnel to perform underground work on underground distribution/sub-transmission facilities is preferred.
Ability to accurately interpret maps, specification sheets, prints, schematics, diagrams and instructional information to construct, maintain and troubleshoot effectively.
Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the designated area.
Ability to perform off-hour coverage and on-call rotations and to provide sound decision-making during emergency situations. This position sometimes requires travel outside the division for emergency assignments.
Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and procedures and how to apply them effectively.
Committed to 'on the job' training programs with practical experience of underground work methods and underground electric operating procedures relevant to area or discipline
Technically proficient within subject matter and experience of leading a team involved in field operations activities is preferred.
Must have demonstrated or possess the skills to build effective, respectful, working relationships.
Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to get things done within the Operational area.
Within own Operational area, demands high performance and makes the consequences of non-performance clear.
Promotes team effectiveness by soliciting input from team members, communicating expectations of the team and delegating responsibilities while providing support and structure.
Encourages and empowers others by offering help and advice, and building a common understanding of needs and shared goals of the Operational area.
Must qualify for National Grid’s Authorized Persons List to coordinate & initiate switching activities within the team.
Proactively makes changes to improve performance, efficiency and effectiveness of processes within the relevant Operations area.

Job Dimensions- Budget/Direct Reports

  • Direct Reports: Up to 15

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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