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Senior Supervisor - Protection Operations

Job ID 32961 Location Buffalo, New York Organization Electric Maintenance and Construction Department Electric PTO Operations NY West

About us

National Grid is hiring a Senior Supervisor for our Protection Operations group in upstate NY. 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

In accordance with guidelines regarding companies classified as Federal contractors and consistent with our core commitment of safety, National Grid has made the decision to require all new hires to be fully COVID-19 vaccinated as a condition of hire. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a religious belief or a disability can request a reasonable accommodation.

Job Purpose

Responsible for the daily supervision and organization of assigned Relay Testers while effectively, efficiently, and safely accomplishing job tasks within the Protection and Telecom Operations (PTO) department at National Grid.

Must have the ability to work off-hours and on call rotations sometimes requiring travel outside the division for emergency assignments. These assignments and situations can require working off shifts as necessary to meet business needs

Key Accountabilities

The Protection Supervisor’s role is to provide front line leadership for field operations. This leadership role understands the work execution process including the scheduling and work coordination of a skilled workforce for construction, operation, and maintenance of various protective relaying systems.

  • Ensure the safety of personnel by promoting National Grid's Safety vision and ensuring compliance with OSHA Standards and National Grid Safety Rules
  • Verify work is completed in accordance with appropriate company policies and ensure standards are met
  • Provide employee feedback and seek to understand and resolve quality issues
  • Encourage a safety conscious work environment, promoting teamwork, resourcefulness, and problem solving
  • Share information and encourages participation in the decision-making process
  • Collaborate with the Protection Coordinator to develop, schedule and assign crews to streamline work productivity
  • Understand and enforce collective bargaining agreement
  • Ensure employees attend required scheduled training
  • Respond to regular and off-hour emergency outages, taking necessary steps to safeguard customers and employees during timely restoration of our electrical system

Supervisory/Interpersonal- Experience Required

  • Work well in a team environment
  • Strong interpersonal written/verbal communication skills
  • Build effective, respectful, working relationships
  • Manage performance through observation and evaluation of employee work practices
  • Identify, build and communicate performance metrics while meeting performance guidelines
  • Foster an environment of continuous improvement within the workplace
  • Demonstrates National Grid's Core Values while performing day to day activities by:
  • Respecting others and valuing their diversity
  • Taking ownership for driving performance
  • Demonstrating integrity and openness in all relationships
  • Working as one team, one National Grid
  • Provide coaching and mentoring
  • Drive performance and overall development of the field workforce
  • Promote a safe work culture


  • Bachelor’s Degree with 3+ years experience in protective relaying, or similar technical field, servicing customers and supervising employees OR

•    Associate’s with 5+ years experience OR

•    7+ years experience in protective relaying, or similar technical field

•    Ability to interpret schematics, one-line diagrams and circuit maps

•    Knowledge of collective bargaining agreements, construction standards, work methods, safety regulations, and environmental procedures

•    Understand work coordination and execution process related to the construction, operation, and maintenance of relay protection equipment, tele-protection equipment, metering systems, SCADA and other substation related equipment

•    Qualify for Authorized Persons List to coordinate and initiate switching applications

•    Knowledge of protective relaying & test vehicles, tools, and equipment

•    Proficient computer skills involving utility applications, Microsoft office, and field use of laptop computers

•    Understanding of corporate finance and budgeting practices

•    Possess a valid driver's license

•    Must successfully complete job specific National Grid Performance Supervisor training courses within allotted timeframe

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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Learn more about environmental responsibility at National Grid

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