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Senior Change Practitioner

Job ID 39831 Location Brooklyn, New York; Waltham, Massachusetts Organization Business Change and Project Management Department NY Transformation Change

About us

National Grid is hiring a Senior Change Practitioner, Transformation Office for our New York Business based in Hanson Place, NY, with locations in our MA jurisdiction to be considered. 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. 

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. 

Job Purpose

In order to take our position as leaders of a clean energy future, we set aggressive efficiency and carbon-reduction targets across the business. To reach those targets, we’re adopting new technologies throughout the field and in the office, aligning our people to one vision of what it means to drive change in the utility industry. We are asking people to change the way they work and the way they think, and that’s where you come in. 

As the Senior Change Practitioner, Transformation, you will play a pivotal role for the organization. You are an internal change practitioner for the Digital Transformation team, and you will help us build a movement to transform our Clean Energy Future.  Your focus will be to support our Digital/Transformation business through change and build buy-in and commitment to that change, while developing an enduring longer-term capability. 

Key Accountabilities

  • Support and enable the implementation of change initiatives for the National Grid Digital and Transformation business across the New York jurisdictions for a Clean Energy Future 
  • Work with stakeholders across the organization to help them adapt to new ways of working and embrace transformational goals 
  • Help identify the change impacts to individuals and groups and create change plans that will help those people embrace the change 
  • Support the design and delivery of interventions to help stakeholders respond and adapt to change impacts, finding ways to overcome individual resistance to change 
  • Partner with internal and external experts to design, develop and implement targeted communications campaigns around central themes related to our transformation 
  • Use a structured, data-driven approach to measure and report on effectiveness of change interventions and approaches and adapt as necessary 
  • Build and maintain a strong external network to ensure ongoing benchmarking and the ability to bring innovative and progressive ideas 
  • Identify, analyze and prepare risk mitigation tactics 
  • Identify training needs and support creating and implementing training plans 


  • Bachelor’s Degree preferred
  • Up to 5 years’ change management experience, preferably in implementing large scale change in a customer-focused organization. 
  • Significant hands-on (3 - 5 years) business delivery experience 
  • Hands on experience with change management methodologies; certifications a plus 
  • Background in Change Management, Organizational Development, Organizational Behavior or I/O Psychology preferred 
  • Excellent facilitation skills in virtual and live environments 
  • Able to translate strategy, challenges, and emerging priorities into action 
  • Flexible and adaptable – able to build rapport easily and flex their style to suit different audiences 
  • Emotionally intelligent and self-aware – able to read the room and respond to reactions in others 
  • Action oriented – able to demonstrate a bias for action in all endeavors 
  • Ability to successfully prioritize and handle multiple tasks 
  • Strong time management skills 
  • Excellent written and oral communication skills 
  • Utility or energy experience preferred 

More Information


$99k - $116k a year, Brooklyn, NY

$92k - $108k a year, Waltham, MA

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.  

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Learn more about environmental responsibility at National Grid

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