A fast-paced dynamic environment where the focus is on our customers and the communities we serve. We are seeking individuals who are high energy, problem solvers and enjoy being part of a team. The call center is a great place to work and learn the utility business. There are opportunities throughout the company to grow into a long-term career.
Back to Job Navigation (Overview)
What makes you a successful Customer Service team player at Nationalgrid?
Check out the top traits we’re looking for and see if you have the right mix.
- Good Listener
- Problem Solver
- Team Player
- Technology Savvy
Back to Job Navigation (Success)
“National Grid changed my life and I’m pretty sure it will change yours too”
Supervisor Customer Contact Center
“Our Contact Center employees are the frontline of our organization.”
“I love what I do, I love what our organization stands for.”
Customer Contact Center Job Preview
Becoming a part of National Grid’s Customer Delivery team can open a world of endless career growth possibilities.
The world of energy is changing faster than ever. At National Grid, the work you do will touch lives and shape the way we use and consume energy for generations to come. Whether you’re fresh out of school or an experienced professional, a career with us means a place at the leading edge. It means thrilling potential and the support for training and development to reach your goals. Because, as National Grid -looks to the future, our people will move forward, too.
Employee Resource Groups: ERGs at National Grid contribute to our shared future. They engage our employees and organization in creating and maintaining an inclusive workforce. Each group has a vision and mission to support recruitment, retention, talent development and market outreach. Our ERGs provide employees with career building, volunteering, networking and peer mentoring opportunities, along with the chance to engage with senior leaders across the company.
Volunteering: From Earth Day volunteering to United Way donations to regular blood drives and departments’ ongoing community service days, caring National Grid employees are out there in the communities we serve. We’re donating funds to meet community needs ranging from helping the environment to educating tomorrow’s workforce … and taking advantage of the company’s charitable matching contribution program. Together, we make a real difference.
Benefits: The benefits we offer are a strong part of what employees’ value most about working at National Grid. Indicative of our Live Brighter culture are the range of benefits that support work/life balance, health and financial wellbeing, and cross-generational needs. Our benefits are competitive and innovative, providing choice, flexibility, and balance to employees in all stages of work and life. You can learn more about our health, dental, and voluntary benefit plan offerings through the digital benefits guide at NGBenefitsLiveBrighter.com
Please take a moment to view our Customer Contact Center Job Preview on you tube and why becoming a part of National Grid's Customer Delivery team can open a world of endless career growth possibilities.https://www.youtube.com/watch?v=96zhxAQiTI4
Department: Contact Center
Pay Rate: $15.00
We are seeking individuals who are self-motivated, thrive off goals, have the ability to multitask, and are detail oriented, with great interpersonal skills, excellent customer service skills and a high degree of professionalism.
Representatives are expected to provide a high level of customer service while achieving set goal including but not limited to appropriate handle and after call work times. Individuals best suited for this role are those comfortable using multiple computer- based systems at once while maintaining a professional phone demeanor.
As an Outbound Representative you will assist customers in scheduling future dated appointments. In some cases, you will be required to motivate customers to schedule appointments. Outbound is a fast-paced environment, and at times customers may become frustrated with our repeated calls to get them to schedule for specific dates and times. Employees best qualified for this position should be able to remain calm and cool under pressure and be able to diffuse tense situations.
- Must have at minimum a High School Diploma or GED
- This is a part time position of 20 hours per week
- Outbound experience is a plus but not necessary
- Strong interpersonal and relationship building skills are necessary
- Must possess excellent verbal communication skills with the willingness to hone writing skills
- Familiarity and comfort using online based tools such as email, online learning and/or internet searches
- Preference will be given to candidates with prior customer service experience
Please be advised that due to the nature of this position, incumbents are subject to UD Department of Transportation ("DOT") safety regulations.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
News, debate and analysis on the US energy industry
U.S. Connecting is our thought-leadership site providing news, debate and analysis for internal and extrenal audiences.