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We are digital creators, continuous learners, and daring innovators.

We leverage digital in innovative ways to create products and catalyze the transformation of National Grid’s business units into more agile and digitally native organizations in our shared purpose of bringing energy to life.

This is an exciting time for the energy sector. As we decarbonise and decentralize our energy system, National Grid is committed to playing a leading role in enabling the transition to clean, fair, and affordable energy. Digitalisation is a key enabler to unlock the benefits of the energy transition for all and we are looking for digital experts to lead the way to a clean, green future with a thriving economy, where nobody gets left behind.

Decarbonisation is fundamentally changing the generation mix. Digitalisation facilitates these green technologies through increasing the volume and quality of data sharing via virtual networks, improved analytics, and the development of digital capabilities across the sector. This will only become more important as the energy sector converges with transport, telecoms and other industries, in the drive to full whole system decarbonisation.

Our approach

Digital provides an opportunity for the energy sector to bring about cost savings for consumers, improve customer experience, enable greater whole system coordination and transparency, and accelerate the development and deployment of innovative technologies.

  • A sub-culture that attracts the best talent and the most diverse perspectives.

  • A pipeline of ambitious candidates looking to innovate and drive change.

  • Programs that enable growth and development.

  • Agile sprint teams organized around delivering in 2-week sprints.

  • Kanban board product planning and progress tracking.

  • Feedback loops to collect and incorporate actual user inputs into the next iteration.

Our work

The Digital team is proud of the role we are playing in transforming the energy sector and delivering benefits to society – whether that is our product that helps renewable generators connect to the electricity grid, our digital portal that assists our commercial customers to better understand their energy usage and better manage their bills, or our mobile solution that enables our field workers to make better decisions, improve their work rate, and deliver more for our National Grid customers. Learn more about some of the amazing things we’re doing.

On My Way

On My Way

The electric field force relies on a series of manual, paper-based processes involving non-integrated systems to complete work. To maximize field force utilization and increase data integrity, the electricity business needed a modern solution that offered flexibility across jurisdictions while implementing best practices across the company.

On My Way is a digital product that transforms the manual process into a digital application for electric field workers to effectively pick up and complete jobs in real time from their devices. On My Way seeks to provide a seamless experience for the end user and produce immediate benefit through its end-to-end integrated system, providing a convenient platform to further scale for the electricity business. With 230 applicants, and 28 finalists, On My Way won the 2020 Chairman’s award in Growing our organizational capability category.



Optimizing portfolio for the electric business (distribution and transmission) uses a manual process that involves multiple non-integrated systems. To maximize customer benefits and shareholder value in an ever-changing regulatory climate, a more sophisticated portfolio planning is necessary.

FutureNow is a digital product that will allows us to create and manage an integrated TOTEX (capital and maintenance costs combined into one total value) portfolio of work efficiently while we maximize strategic benefits to the dollar. FutureNow will facilitate more accurate and granular project planning and resource balancing. With FutureNow, we will optimize workplans via fact-based data driven risk modeling.



Tree related issues have been most common cause for distribution power outages. Historically, National Grid has executed a time-cycle based tree pruning program where each feeder is pruned on an approximate five-year cycle. Over time, technologies like satellite imagery, advanced analytics have emerged that allows utilities to identify feeders, or sections of feeders that provide the greatest pruning value.

VMO is a digital product that aims to provide the capability to plan tree pruning activities based on vegetation conditions, using advanced analytics and other available technologies, instead of pruning on fixed time cycles. VMO also seeks opportunities to drive value in the hazard tree program management, in terms of both planning and execution.

My Business Account (MBA)

My Business Account (MBA)

Large commercial and industrial (C&I) customers make up 2% of total accounts served by National Grid but consume 50% of total usage. While there are many digital initiatives going on that will improve their experience, none are focused on addressing their specific pain points around multi-site management, confusing bills, lack of customization, poor data analytics and lack of effective support.

As a result, we’re developing a new digital platform called My Business Account. MBA will deliver a seamless customer experience, addressing the frictions our large commercial and industrial customers face throughout the billing and payment journey. With My Business Account we aim to increase C&I customer satisfaction, drive digital adoption, and reduce costs for the business.

Our roles

At Digital, we recognize that true breakthroughs come when you have the right people working on the right projects. Whether your background is in coding, in product management, in strategy or even anywhere in between, our roles cover a broad range of disciplines in support of designing innovative systems and technologies that push the boundaries and business of energy forward.

Check out a few of our key digital roles, below:

Group of people sitting at a conference table


Our digital strategists engage with executives, business leaders, and subject-matter experts to create and craft digital roadmaps that will guide National Grid into a digitally-enabled future. Leveraging troves of data from across the organization and from external sources, our strategists also create the business cases and analytical frameworks from which our leaders can make the best-informed decisions on digital priorities and investments.

woman writing a note on a post-it

Product Managers

Our product managers orchestrate and optimize the holistic view of our digital products and services. From idea inception through product launch, our product managers intently organize the team as they work collaboratively to build MVPs, conduct product tests, and create real value for the National Grid businesses. These digital leaders in execution drive results by utilizing agile philosophies and SCRUM methodologies to ensure rapid iterations in a cohesive and effective manner.

Man standing in a office

Experience Designers

Our experience designers utilize human-centric methods and tools to understand our users, their pain points, and their goals. Taking end-user inputs from ethnographic studies, real-time user feedback, and behavioral experiments, our designers take a holistic design approach to lead and inform our development teams in crafting the most intuitive and delightful digital experiences.

group of people working on a project


Our engineers design and build the key components of our digital products and services. Working with the rest of the team, our engineers take the inputs and requirements from the strategists, designers, and product managers to create the actual digital solution that will be used by customers, National Grid employees, or other key stakeholders. These digital problem-solvers build upon a holistic technical knowledge-base across the technology landscape including but not limited to microservices architectures, modern front-end frameworks, DevOps, cloud-native applications, serverless computing, and lightweight container deployments.

Rafa - Project Manager

Our people

Digital is especially positioned within National Grid to enable new processes and ways of doing work. A key aspect to this is always asking myself and the team how we can improve our ways of working, trying out new things and embracing change with an open mindset. As a Product Manager, one of my objectives is to enable best processes and tools to arise and establish from within the team itself.

RafaProduct Manager
Helen - IT Graduate Analyst

Our people

Since our digital team is in the US and UK, I've always appreciated how we can reach out to each other and work with each other, no matter what project we are on. I also appreciate how open my team is with each other. We're not just co-workers, but teammates, and friends. Since I am part of National Grid's Graduate Development Program, I also participate in monthly Development Days and weekly check-ins with my IT Cohort.

HelenIT Graduate Analyst
Erik - Project Manager

Our people

I enjoy creating valuable change, seeing impact on the day to day lives of our customers. I don’t know if there is a typical day as a product manager. One day I could be editing a video for an executive presentation, the next I’m working with engineering on what’s going into our next release. I’m interacting with all the different workstreams on our team!

ErikProduct Manager

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